Subscriptions-FAQ
Discover the Joy of Continuous Discovery!
Easy Steps to Subscribe:
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Pick How Long: Choose a subscription length - 1, 3, or 6 months. (Enjoy discounts with each option!)
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Find Your Favorites: Go to the item you like.
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Hit Subscribe: Click on the “Subscribe” button next to the price tag.
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Choose How Often: Select when you’d like deliveries.
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Do It Again: Repeat for any other items you want.
Example: Want 2-3 coffee or tea packs every few months? Just subscribe to each one.
Gift an endless surprise! You can send subscriptions as presents, too.
Keep reading for a quick guide on subscriptions. Good news – you can add items without a subscription to your cart alongside your subscription orders.
Frequently Asked Questions:
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What’s a subscription service?
A way to get regular deliveries (like monthly) of your favorite items without re-ordering every time. -
How do I start a subscription?
Choose a subscription plan on the product page and follow the steps to sign up. -
Can I choose what’s in my box?
Absolutely! Pick your preferred items during setup. -
When do I get billed?
Depending on your plan, you’ll be billed monthly, three months, 6 months. -
What payment options do you accept?
We take credit/debit cards, PayPal, and more. -
Is there a minimum time to subscribe?
Nope, cancel whenever you want. -
How can I change my subscription?
Just go to your account on our site and look for the subscription options. -
Can I pause my subscription?
Yes, you can often do this through your account settings or by asking customer service. -
What if my payment doesn’t go through?
We’ll let you know by email and give you time to fix it before it affects your subscription. -
How do I update my payment info?
Easy, just change it in your account settings on our website. -
How do I stop my subscription?
You can cancel it through your dashboard or get in touch with customer support. -
Can I get a refund on my subscription?
Generally, no, but we’ll consider special cases. -
How will I know what’s coming next?
You’ll get an email sneak peek of your next box, with a chance to tweak the items. -
Can I set delivery days or times?
While we’ll try, we can’t promise specific delivery times due to logistics. -
Received something damaged?
Contact customer service right away with photos and details for help. -
Is shipping included?
It depends. Check the subscription page for details. -
How do I track my orders?
We’ll email you a tracking number and instructions once it ships. -
Can I gift a subscription?
Absolutely! Just pick the 'Gift' option and fill in the receiver's info. -
What if I move houses?
Update your address in your account to keep the boxes coming to the right place. -
Can I get past boxes?
It varies. Check our site or ask customer service. -
Do you offer subscriptions internationally?
Not at the moment. -
Can I add more products to my subscription?
Yes, depending on what’s available, you can add products to your next delivery.
And yes, gifting a subscription is a fantastic idea!
Have a question? Please Contact us